Frequently Asked Questions
Q: Can you make sure your bag are best quality in the market?
A: Yes, we focus on best quality replica, that is why we move to this site from DH Gate. We focus on bags and wallets, that is why we are most professional to identify good replica and bad ones.
Q: How can I trust you?
A: Yes, it is not easy to build trust, but I can tell you, 90% of customers are repeat customer, repeat customer are our biggest wealth.
Q: When will my order arrive?
A: We have strict extended QC procedure to make sure the bag of good conditon. Express transporting time is 2 weeks by Fedex (US) and DHL and other safe ways (EU).
(For 99 USD zone bags, we will deliver by USPS, 2.5 weeks, tracking movement will show up when bag arrived your country)
Q: Can I return the product after I receive ?
A: Yes, you can. Our QC team will check every bag carefully before shipping, we accept return when quality issue happens, any problem with our products, whatsapp or email us, we will respond soon.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, please contact us via e-mail or Whatsapp.
Asking for forgives for any inconvenience. The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.
Q:How can I track the shipping status?
A:You can log in our website to check you order status, shipping tracking No. is inside, and you can check the status by www.17track.net
Q: Can you ship to my country?
A: We can ship to your country. We can ship single item samples or large orders to more than 100 countries.
Quality Control
Q:How can you control the product quality?
A: After running business for years in DHGate ,we have deposit the many high quality factory sources, and we only cooperate with suppliers with long-term stable supply and stable quality. We will do product testing before the products are put on the website. Only products with stable quality will be put on the shelves.
In addition, we will manually check the appearance and quality of the products before delivery, and we will ensure that the goods you receive are of high quality.
Customer Service
Q: Any problem I met, can I go to the customer service?
A: Yes, any problem, that is how customer service works.
Q: What time of customer service available?
A: Our customer service team will provide customer service 11 hours a day. You can contact us at WhatsApp at any time. We usually reply to messages within a few minutes. Available time is 9 am to 23 pm of Beijing time.
Whole Sale/Agent
Q:How to apply for the agent?
A:You can get in touch with us on Whatsapp, simple introduce yourself and your business, your name, your county, your market coverage, your contact method, your estimated monthly order quantity, your preferred products and so on, more detail more better.